Privacy Policy

1. Introduction

Softkraft ("we", "our", or "us"), a brand by Gotawat Industries, is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you visit our website hosted at softkrafts.com or interact with our services.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in obtaining information about us or our products, such as:

• Contact Data: Name, phone number, email address, company name, and postal address submitted via our contact and distributor inquiry forms.
• Inquiry Details: Specific architectural product requirements, project specifications, and sample requests.
• Usage Data: Anonymized browser type, IP address, device metadata, and site navigation patterns to improve user experience.

3. How We Use Your Information

The information gathered is processed for legitimate business purposes including:

• Fulfilling product inquiries, sample dispatches, and specification consultations.
• Connecting you with authorized Softkraft distributors and technical field representatives.
• Sending requested technical documentation, CAD profiles, and PDF brochures.
• Maintaining server security and optimizing performance on our web infrastructure.

4. Data Protection & Storage

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal data against unauthorized access, loss, or alteration. We do not sell, rent, or lease your personal information to third parties.

5. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our data governance team at: